Time for Safeway to do a priority check

The ongoing mess known as Safeway’s PeopleSoft payroll program has been a serious problem since last August.

Since then, union members have reasonably expected that a company that spends so much time and energy evaluating service levels in their stores would put some of that energy towards fixing the PeopleSoft mess.

Apparently not.

Safeway is especially focused these days on hacking hours out of the schedule and introducing new policies such as attaching a Cashier’s name to customer receipts, all while prodding members to improve their service scores.

But Safeway still can not fix PeopleSoft.

As has been reported earlier, the union has been consistently filing grievances to protect members’ interests and their rights since this fiasco began almost 6 months ago. The issue will now go to mediation-arbitration on February 17.

Many members have been very frustrated with Safeway’s inability to get a handle on the problems they have caused, and have wanted the union to solve the problem. Unfortunately, Safeway are the only ones who control the software, and are the only ones who can fix the problem.

The union continues to take all actions necessary to ensure members are protected and do not suffer any permanent consequences from Safeway’s incompetence.